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Help Desk Support Service Specialist - Intermediate

  • Posting Date: 12/10/2021
  • Position Name: Help Desk Support Service Specialist - Intermediate
  • Location: Fort Bragg,NC
  • SCA Wage Category: Exempt
  • Shift: 1st
  • Employee Type: Regular Full Time
  • Security Clearance Status: Active and/or able to obtain
  • Security Clearance Type: Secret
  • US Citizenship Required: Yes
  • Job Level: Intermediate
  • Travel: Negligible

As an Intermediate Help Desk Support Service Specialist on Fort Bragg, you will:

  • Perform tasks related to the implementation, administration, and support of MS Windows (Win) OS, including installation, software distribution, and implementation on client systems supported by the NEC.
  • Provide support for the MS Outlook e-mail users.
  • Provide troubleshooting support for software and hardware.

  • Resolve and document problems when installing and upgrading systems and software.
  • Provide support for the administration of remote access systems.
  • Provide troubleshooting and installation support for Nortel and Cisco VOIP desktop instruments.
  • Support the implementation and adjudication of cybersecurity (CS) and security directives as promulgated by the Department of the Army Cybersecurity Directorate, CIO
  • Recommend methods to improve NEC operations.
  • Perform equipment and service-type inventory for data collection required for SLA.
  • Provide customer support in the form of support desk
  • Manage, configure, and troubleshoot C4/IM and services for office automation, which includes desktop personal computers (PC), laptop computers, notebook computers, hand-held computers, personal digital assistants (PDA), site licenses, system software and leasing of C4/IM and peripheral devices. Peripheral devices include any device designed for use with PCs to facilitate data input, output, storage, transfer, or support function such as power, security or diagnostics. System software includes software required for PCs operations, for example, OS, and PC office automation applications, including word processing, spreadsheets, electronic mail, task management, graphics, and databases.
  • Provide enterprise C4 systems, to include supporting software products that enable a desktop common operating environment and enforcing desktop configuration management, to include: mission database applications, desktop IAVA security standards.

Experienced with the Following:

  • Provide TIER I, II & III remote and touch labor support that includes but is not limited to adding/deleting accounts, password resets, desktop software and peripheral support, SW/HW installation, troubleshooting, configuration, software and security updates, vendor patches, and IAVA/STIG application and remediation.
  • Possess experience with common desktop applications and capable of learning new GOTs and COTs applications quickly.
  • AGM
  • Perform imaging, break/fix for all MS Windows laptops, desktops, applications, services loaded with Windows OS and VoIP (Nortel & Cisco) SW/HW end user installation and maintenance.
  • Perform research and analysis of application and automation improvements
  • Possess excellent customer, communication, and documentation skills.
  • Common tools and applications include MS Windows, SharePoint, MS Office Suite, AD, SCCM, and Remedy.

Candidate Requirements:

  • SECRET Clearance with Tier 3 Investigation
  • 8570.01-M IAT-I Baseline Certification (Security+ CE)
  • Computing Environment Certification (MCSA: MD 100 & 101 and/or approved equivalent)
  • ITIL V4 Foundation (minimum) trained
  • Threat Awareness and Reporting Program (TARP) Training
  • Intelligence Oversight (IO) training
  • DOD Cyber Awareness training
  • Acceptable Use Policies (AUP)
  • Antiterrorism Level I Training
  • iWATCH Training
  • Level 1 OPSEC Training
  • Customer Service Training
  • Safe Driver Training
  • COOP Training.

GC&E Systems Group, LLC. offers a competitive benefits package to include: paid holidays, paid time off, medical, dental, vision, flexible spending account, LTD & STD, company paid life insurance, 401(k) and tuition reimbursement.

It is the policy of GC&E Systems Group, LLC. to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by the federal, state, or local laws or regulations.

We affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.

We are proud to be an EEO employer. We maintain a drug-free workplace and pre-employment drug testing and background checks are required.

The information above has been designed to indicate the general nature and level of work performed by employees with the classification. It is not designed to contain or be interpreted as a comprehensive inventory of duties, responsibilities, and qualifications required of employees assigned to this position. Duties, responsibilities, and activities may change at any time with or without notice.


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