Information Technology
Operational Integrity
One of GC&E's strengths is the ability to apply a wide variety of technical and organization know-how to develop solutions to meet customer requirements. We support the full IT life-cycle from designing and integrating to operating, maintaining and securing the necessary systems, networks and equipment critical to mission success. GC&E's IT support approach delivers services according to the IT Service Management (ITSM) framework based on ITIL v3. Our ITSM framework allows our team to assess and implement processes that enhance IT service, meet customer service and support objectives, provide centralized operational management, standardizes delivery of tiered support, and provides multi-purpose decentralized staff. This approach is applied to all support efforts, from stand-alone projects to the providing of on-site Enterprise level IT Managed Services.
Our ITSM services include the following:
- IT Systems Operations and Maintenance (O&M)
- System Engineering and Administration
- O&M of SIPRNet (classified) / NIPRNet (unclassified) Environments
- Information Assurance Vulnerability Assessment (IAVA)
- Web Design, Content Development and Maintenance
- User Training and Technical Assistance
- Call Center Operations
- Tier 1, 2, and 3 Service / Help Desk Support
- Development and Management of Service Level Agreements (SLA)
- Database Development and Administration
- Network and System Monitoring
- Configuration Management
- AutoCAD and GIS Support
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