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ITSM Service Management Specialist

  • Posting Date: 12/28/2020
  • Position Name: ITSM Service Management Specialist
  • Location: Fort Gordon
  • Employee Type: Regular Full-Time
  • Security Clearance Status: Active
  • Security Clearance Type: Current DoD SECRET Security Clearance
  • US Citizenship Required: Yes
  • Job Level: Intermediate

GC&E Systems Group is currently recruiting for a Tier II support Specialist to join our team in support of the Military Health Information Technology Support Customer Support Center, Information Management, DDEAMC, Fort Gordon, GA.

Responsibilities:

  • This position shall serve as the service management analyst for IMD utilizing ITIL v3 concepts to review services and related processes, and to create and manage associated document libraries.
  • This position shall serve as the service management analyst for IMD utilizing ITIL v3 concepts to review services and related processes, and to create and manage associated document libraries.
  • Shall develop and manage IMD service and software catalog, user manuals and reference materials, and process analysis for internal and external focused service delivery.
  • Shall work closely with the CSC Manager, IMD Project Managers, and IMD management to develop ITIL-based strategies for service delivery throughout the division, including Continual Service Improvement (CSI), Quality Assurance metrics, and lifecycle planning.
  • Shall work through the Change Advisory Board to introduce and implement improvements to current processes and service delivery strategy.
  • Shall input all system info into Investment Management & Portfolio Analysis Coordination Tool (IMPACT) for the command and track compliance within.

Experience/Education/Certifications:

  • Bachelor’s degree with Information Technology focus.
  • Infrastructure Library (ITIL) Foundations certification (v3 or later).

GC&E Systems Group, LLC. offers a competitive benefits package to include: paid holidays, paid time off, medical, dental, vision, flexible spending account, LTD & STD, company paid life insurance, 401(k) and tuition reimbursement.

It is the policy of GC&E Systems Group, LLC. to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by the federal, state, or local laws or regulations.

We affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.

We are proud to be an EEO employer. We maintain a drug-free workplace and pre-employment drug testing and background checks are required.

The information above has been designed to indicate the general nature and level of work performed by employees with the classification. It is not designed to contain or be interpreted as a comprehensive inventory of duties, responsibilities, and qualifications required of employees assigned to this position. Duties, responsibilities, and activities may change at any time with or without notice.


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