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Managed Services and Outsourcing

Since 1999, GC&E has been providing Managed Services and Outsourcing solutions to commercial businesses and federal, state and local governments. GC&E specializes in information technology, communication systems and infrastructure outsourcing, offering our customers full service management of their integrated communications and information technology system platforms. Our managed services and outsourcing solutions offer our customer's end-to-end management of their integrated communications and IT systems, from inception to disposition, GC&E supports all of the communications and IT management and support functions necessary to keep your business on track.

At GC&E we design, build, deploy, optimize, manage and support networked communications and IT systems and infrastructure for our customers, allowing them to focus on driving business value while we take care of the day-to-day operations and management of their systems.

GC&E's suite of Managed Services provides a simple approach to outsourcing or managed outsourcing service levels that meet your specific business and technology requirements. The customized service level solutions ensure that our clients derive the most value, including flexibility and skill access as needed, when needed. We are equipped with industry-standard network and systems management tools that allow our engineers to monitor network performance and availability. Because we make it our job to understand our clients' business needs, GC&E provides discipline-specific expertise and seasoned professionals to offer reliable, secure, integrated services and processes that promote the maintenance and preservation of operational effectiveness.

Our Managed Services solutions have enhanced the work of government and businesses and provide a proactive approach to monitoring and managing, which enable GC&E to provide clients with end-to-end expertise solutions for information technology, telecommunications and electronic security solution design and implementation initiatives.

  • Network Engineering & Architecture
  • LAN Administration (NIPRNet & SIPRNet)
  • Email Administration & Active Directory Maintenance
  • Cyber Engineering & Information Assurance
  • Web Administration & Content Management
  • VTC-VOIP-VOSIP Services
  • Network Infrastructure Cabling & Wiring O&M
  • Inside and Outside Plant Maintenance & Upgrades
  • Telephone System Operation
  • Switchboard Operation
  • End user computing services to include Tier 1 & 2 Help Desk Support and Tier 3 Maintenance Support
Integrated-Technology | GC&E Systems Group

Operations and Maintenance (Managed Services)

As a value-added service offering, GC&E added Operations and Maintenance (O&M) support services to its technical services portfolio some years ago. It offers clients an alternative to performing the work themselves, and when considering the investment in training and other employee costs, it can often be done by an external source (contractor) more efficiently and economically. GC&E provides a significant amount of O&M support, particularly for Federal Government clients. The following is a typical list of telecommunications and IT/network services that GC&E performs for our federal, state, and local government agencies, and our commercial clients:

  • Network Engineering and Architecture
  • LAN Administration (NIPRNet & SIPRNet)
  • Email Administration and Active Directory Maintenance
  • Cyber Engineering and Information Assurance
  • Tier 1, 2, and 3 Service / Help Desk Support
  • Tier 3 Maintenance Support
  • Web Administration and Content Management
  • Network Infrastructure Cabling and Wiring
  • Inside and Outside Plant Maintenance and Upgrades
  • Holocom Installations and Upgrades
  • Telephone System Operation
  • Switchboard Operation
  • Video Teleconferencing (VTC)
  • Voice over Internet Protocol (VoIP)
  • Voice over Secure Internet Protocol (VoSIP)
  • Backup Power Supply System
  • Uninterrupted Power Supply
  • Configuration Management - Hardware and Software

System Sustainment

Lifecycles of communication systems are being extended due to tight budgets and other operational constraints and priorities. GC&E has extensive experience in supporting the on-going operation, maintenance, and system sustainment of critical infrastructures and systems to maximize the lifecycle of equipment. GC&E works with our customers to assess their systems, determine OEM preventive, corrective, and demand maintenance requirements and activities, as well as other applicable considerations. We identify performance metrics, develop maintenance schedules and procedures, establish quality standards, and maintain records. We develop system specific Continuity of Operations Plans, and provide and offer our customers the services of our Fast Incident Response and Evaluation (FIRE) Team consisting of personnel with the required technical disciplines, expertise, and experience to quickly assess and restore critical voice, data, and video systems following a man-made or natural disaster. The following is a list of System Sustainment Services we provide:

  • Life-Cycle Management Assessments
  • Development Preventive Maintenance Plans
  • Performance of Routine, Demand, and Preventive Maintenance
  • Systems Management and Monitoring
  • System Operations and Maintenance
  • Continuity of Operations Planning
  • Fast Incident Response and Evaluation (FIRE) Team