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Operating Principles


Our employees are our most important asset. We attract, develop, and hire the best talent for our business. We challenge them and provide them opportunities for professional growth, development, and advancement. We believe in a work life balance that puts family first, resulting in positive, motivated employees whose can-do attitude drives our business and our success.


We believe integrity is the foundation of our individual and company actions that result in a business we can be proud of. We are honest, trustworthy, respectful, and ethical in our actions with each other and the customers we serve. We always strive to do the right thing by saying what we mean, honoring our commitments, matching our behaviors to our words, and taking responsibility for our actions.


Quality customer service and support is our top priority and is represented in all that we do. We recruit and develop quality staff, we plan diligently, we procure and utilize top quality products and materials, we employ quality oriented processes and procedures throughout the performance of our work, and we strive for continuous improvement in all that we do. Our commitment to quality results in the providing of superior services, customer satisfaction, and long term success as a business.


Innovation is a fundamental element of our business. We are forward thinking and encourage creative thought and action. We strive to be on the forefront of technological change and emerging trends in order to capitalize on new opportunities that will benefit our customers and employees. We encourage our employees to embrace change; to act in an entrepreneurial manner; to continue their training and education; and to take on new roles and responsibilities. Through innovation, we will find new and better ways to diversify our services, provide new opportunities for our employees, and to serve our customers.


We value trust. Trust is something earned over time and is something that has to be continually maintained. We seek to build trust between our employees, customers, and partners. We promote open communications; set examples through our fair, honest, and consistent actions; and take responsibility for our actions, successes, and failures. Without trust and commitment, there would be no GC&E.


We treat one another with respect and communicate openly. We work to build strong, collaborative working relationships with our coworkers and the customers we support. We expect all employees to actively participate in our business to ensure the success of our business. We openly communicate up, down, and across the organization. We value the diversity of our workforce, the unique contributions we each can make, and the inclusion of different perspectives.


Client service is a top priority. We believe that service excellence will drive results that will differentiate us from our competitors. We respect our customers and recognize they have come to us by choice. We consider long term and short term client needs while ensuring all of our commitments are met. We share a personal responsibility to maintain our customer's loyalty and trust, by taking responsibility for improving the service, and through the support we provide to our customers. We work hard, celebrate our successes, and learn from our failures.