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Security Operations Center (SOC)

GC&E offers a unique service offering that further improves the reliability and availability of a customer's electronic security system by providing real-time network monitoring, troubleshooting, system updates, and alert notifications through our Security Operations Center (SOC). Our SOC provides state-of-the-art network monitoring utilizing BOMGAR's cross platform remote support system, a ShieldIS RTM product to ensure real-time and accurate IP security system alerts, and a customer relationship management (CRM) system. Our SOC is staffed with SMEs utilized established system processes, and high-end technologies to ensure incidents and IP issues are identified in a timely manner, assessed, investigated, and a resolved as quickly as possible to minimize operational impacts and reduce system vulnerabilities.

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